Returns & Refunds Policy

30-day returns

If you change your mind, you can return any standard tank (10L–100L) within 30 days of delivery for a full refund of the item price. The tank must be unused, dry, and returned in its original protective packaging — glass that has been filled or installed cannot be resold and cannot be returned under change-of-mind. Return postage for change-of-mind returns is paid by you; we recommend a tracked, insured service given the fragile nature of glass.

Your 14-day cooling-off right

Under the Consumer Contracts Regulations 2013 you also have the statutory right to cancel your order within 14 days of delivery for any reason. Our 30-day policy sits alongside, and does not reduce, this right.

Damaged or faulty tanks

If your tank arrives damaged, report it within 48 hours with photographs of the glass and packaging and we will send a free replacement — you will not need to post the damaged tank back. If a fault appears later, you are covered by the Consumer Rights Act 2015: within 30 days of delivery you may reject faulty goods for a full refund, and after that you are entitled to a repair or replacement. We cover return costs for faulty or not-as-described goods.

Made-to-order large tanks

Large tanks (120L+) built to your specification are exempt from change-of-mind cancellation once production has begun, as permitted for bespoke goods. Your statutory rights for faulty goods are unaffected and apply in full.

How refunds are paid

Refunds are made to your original payment method within 14 days of us receiving the return (or of you providing evidence of posting). To start a return, use the contact form on our Contact page with your order number.