Privacy Policy

This policy explains how AQUA UK BANGLA LTD (Company No. 15757641, registered office: 108 Lonsdale Avenue, London, E6 3JX) collects and uses your personal data when you use this website, in accordance with UK GDPR and the Data Protection Act 2018. We are the data controller.

What we collect and why

When you place an order we collect your name, contact details, delivery address, and order details, so that we can fulfil our contract with you: processing payment, delivering your goods, and handling returns and enquiries. Card payments are processed by our payment provider; we never see or store your full card number. When you send an enquiry, we use your details to respond to you. We keep order records for as long as required for tax and accounting purposes (normally six years), and enquiry correspondence for up to two years.

Who we share data with

We share your data only with the service providers needed to run the shop: our payment processor, delivery couriers (Royal Mail, DPD, and pallet carriers for large tanks), and our website hosting provider. We do not sell your data and we do not use it for third-party marketing.

Your rights

You have the right to access, correct, or delete your personal data, to restrict or object to its processing, and to data portability. To exercise any of these rights, contact us via the form on our Contact page. If you are not satisfied with our response, you can complain to the Information Commissioner’s Office (ico.org.uk).

Cookies

For details of the cookies this site uses and how to control them, see our Cookie Policy.